COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on:

01736 759444

Or write to us at:

West Cornwall Plastics Ltd
Unit 6c, Guildford Road Industrial Estate
Hayle
Cornwall TR27 4QZ
(please request proof of receipt if posting)

Or email us:

info@WCPL.co.uk

We aim to respond within THREE days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a CERTASS member we are able to offer an independent Alternate Complaints Resolution Service.

Click on the logo below:

Alternatively

As a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website by clicking the logo below:

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